Introduction

Quickly create chat and voice-based virtual assistants using advanced technology and minimize training needs with pre-trained language models. Start taking advantage of conversational AI for your business with $500 in free credit.

Kore.ai pioneered the creation and adoption of AI-first virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.

Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by automating delightful customer and employee experiences with unmatched contextual intelligence.

By partnering with leading ISVs, resellers and global system integrators, Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom line.

Just Sign up and get access to:

• A comprehensive platform for designing, building, training, testing, deploying, and maintaining virtual assistants

• An intuitive interface with easy-to-use drag-and-drop tools and interactive conversational user experience

• Integration with OpenAI's GPT-3 and other cutting-edge large language models and generative AI technologies

Why Choose Them?

Kore.ai provides an end-to-end, comprehensive AI powered “no-code” platform that serves as a secure foundation for enterprises to design, build, test, host and deploy AI-rich virtual assistants, process assistants and conversational digital apps across 30+ different digital and voice channels. They also offer specialized solutions focused on cloud call center, banking, healthcare, HR and IT helpdesk, search capabilities and customer support services.

At Kore.ai, they believe the digital future can blend convenience and speed with a personal and human touch and that people should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. From that idea, they built a family of products and solutions that let companies harness the power of AI powered assistants and that deliver enriching experiences for their employees, customers and agents.

How to Access the Platform

The Kore.ai XO Platform enables you to launch enterprise-grade, AI-enabled conversational Virtual Assistants using an intuitive graphical interface for building, training, testing, and monitoring virtual assistants.

Whether you are looking to build a complex VA that has to make multiple calls to your backend systems with conditional routing, or a VA that sends contextual notifications to your users, or even a VA that responds to their queries, creating VAs has never been easier.

This post takes you through the basics you need to know to successfully access the Kore.ai’s Experience Optimization Platform.

Supported Browsers

Use the latest version of Google Chrome, Microsoft Edge, Safari, or Firefox. Internet Explorer mode in Microsoft Edge is not supported.

Access the XO Platform

To access the Kore.ai XO Platform, visit https://bots.kore.ai/. You will be directed to the login page.

You can sign up for Kore.ai XO Platform in any of the following two ways:

• Create a new account: The Kore.ai’s XO Platform allows any user to sign up for the platform using their email address. You can sign up to create a personal account or even take the lead in setting up your enterprise’s account in Kore.ai. After you sign up for the account, you automatically become the account’s Admin, which allows you to invite other users to the account.

• Join an existing enterprise account: If your enterprise is already on Kore.ai, you can become a part of the account in one of the following ways:

  • Your enterprise account’s Bots Admin sends you an invite. If you haven’t already received the invitation email, reach out to them for access.

  • You can sign up using your enterprise email account and you are prompted to either join the enterprise network or create your own personal account.

New Account Sign-up

To sign up for a new account on the Kore.ai’s XO Platform, follow these steps:

1. Go to https://bots.kore.ai/botbuilder/login.

2. On the Sign-up page, enter the email ID in the Email ID field.

3. Enter all the other details to create the account.

4. On creating an account, a confirmation email is sent to the provided email address, with a verification link and a verification code, to sign in to the new account.

5. You can either click the Verify Email button or click/copy paste the verification URL in the browser. Upon verification, your account is created.

6. You can also complete the verification using the 6 digit verification code sent to the registered email address. The code can be entered either on your web browser or the mobile device.

Alternatively, you can sign up to the Kore.ai XO Platform using the Google, Microsoft Office or LinkedIn profiles.

The Platform Landing Page

After you sign in to Kore.ai’s XO Platform, you are directed to the landing page. From this page you can access various offerings as follows:

• Virtual Assistants – Design, build, test, and deploy AI-powered virtual assistants. This is selected by default.

• Process Apps – Build multi-step and multi-user workflows for automating internal and external processes, for example, expense reimbursement, leave approval, etc.

• Data – Define Data Tables, Table Views, and manipulate them from your Virtual Assistants and Process Apps. Thus taking care of your data needs, without having to depend on external services.

• Explore Store – Explore and import virtual assistants templates from Kore.ai’s online marketplace that runs on the Kore.ai platform.

• Help – Here is where you can find useful resources and support methods to help you develop your VA.

• Account Switcher – If you are part of more than one organization, here is where you can switch between accounts.

• Profile – Here is where you can see your profile details, set the platform’s language and log out.

Virtual Assistants Overview

Communication has been the essence of life from the beginning of time. Traditionally, conversations were restricted to verbal and textual interaction between humans. These interactions were usually guided by emotions, context, and awareness of previous conversations.

With the advent of computers, interactions have expanded to include machines i.e. human-machine interactions. The transitions from a command-based interface to a Graphical User Interface (GUI) to a Conversational User Interface (CUI) became natural and need-based, making communication easier.

Further enhancements facilitated the emergence of Artificial Intelligence (AI) that can process natural language (NLP). In turn, AI has contributed to Conversational Virtual Assistants that understand human communication, derive a task from this understanding and extract the information they require in order to execute this task.

AI-driven, NLP-based chat, and voice Conversational Virtual Assistants are the latest in technology and a must for contemporary enterprises.

What are Conversational Assistants?

A Conversational Virtual Assistant (VA) acts as an intelligent intermediary between people, digital systems, and internet-enabled things. It replaces the traditional Graphical User Interfaces (GUIs) of an application or website with a Conversational User Interface (CUI). It is a paradigm shift from the earlier communications achieved either by entering syntax-specific commands or clicking icons.

These Virtual Assistants are designed to converse with users through a combination of natural language-based conversations. Responses can come in the form of text, links, buttons, calendars, or other widgets that accelerate the speed with which a user can respond.

AI-powered messaging solutions or Conversational Virtual Assistants serve as the stepping stone to the future. They communicate with intelligent virtual agents, organization apps, websites, social media platforms, and messenger platforms. Users can interact with such assistants using voice or text to access information, complete tasks, and execute transactions.

Why Add a Conversational Virtual Assistant to Your Business?

In a nutshell, such an assistant can significantly reduce the amount of time and labor required to maintain specific business processes. Here is what a Conversational VA can achieve:

• Talk to people, systems and internet-enabled things,

• Perform omnichannel communication through voice and text, using natural language,

• Understand natural language, including domain-specific,

• Learn from its interactions and apply this learning in future conversations,

• Handle multi-turn conversations,

• Apply context to improve communication,

• Handle task interruptions and accomplish what users want.

How Do Conversational Virtual Assistants Work?

A Conversational Virtual Assistant works by analyzing what users say, to detect their goals and extract the information required in order to achieve that goal. Let’s take a look at the key components and the core process that enable a Virtual Assistant to fulfill its functions.

The Key Components

Whatever the user says is considered an Utterance. The main task of the Conversational VA is to analyze the utterance and extract the intent, and entities essential to carry a conversation.  An Intent is the user’s intention and usually comes in the form of a verb or noun within the user utterance. Entities are a collection of data or information that the VA requires to complete the task which is identified in the user intent. They can be fields, data or words that the developer designates as necessary for the VA to complete a task. Entities can either be part of a user utterance, but the VA might also need to prompt the user to provide them. An Entity can be of any type; for instance: name, location, date, time, etc.

For example, let us consider the following message that a user sends to the Virtual Assistant: 

I want to fly to London this weekend.

• The entire sentence represents the Utterance;

• “I want to fly” is the Intent;

• “London” and “this weekend” form the values for the Entities representing “Destination” and “Travel Date” respectively. As you can notice, the “Source” entity value is missing and in such a case, the VA needs to ask the user where they want to fly from.

The Core Process

In order for a Conversational Virtual Assistant to work as intended, it has to simultaneously perform the following three processes:

• Detect the user’s Intent: Understand what the user wants

• Extract Entities: Obtain specific information from the user, in order to accomplish what the user wants;

• Execute the Dialog Task: Participate in the conversation process in order to accomplish what the user wants.